Terms and Conditions of Service

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  2. Terms and Conditions of Service

By visiting the website www.scooter-unlock.eu, you agree to the following Terms and Conditions of Service.
Please read the following Terms and Conditions carefully before agreeing to be bound by the same. In the event that you do not agree with these Terms and Conditions, do not access or use the scooter-unlock.eu website.
By using this website or by placing any purchase orders using the website, you agree to abide by the Terms and Conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in the termination of your account. This website is not intended for persons under 18 years of age.


1.1. By registering with www.scooter-unlock.eu you can access or view the prices, product inventories and submit purchases electronically.
1.2. You, the user, are responsible for using www.scooter-unlock.eu in a private and secure manner. We will not be held liable for any damage or loss caused by any unauthorised account access resulting from the users actions. This includes not logging out of your account or sharing your account password.
1.3. At scooter-unlock.eu, we reserve the right to refuse registration or cancel at any time.


2.1. By using our website it is assumed that the customer has read the Terms and Conditions of the website and is bound by them by them by using the website or ordering products.
2.2. scooter-unlock.eu reserves the right to modify and change any of the terms contained within these terms and conditions, at any time. Your continued access or use of our website will imply your full compliance with these terms. You, the user, are therefore responsible for regularly reviewing these Terms and Conditions and additional terms or notices posted on our website.


3.1. To place an order, the customer must be at least 18 years old.
3.2. You, the user, must complete the personal data form which is found on the online shop (open 24 hours a day) once you have accessed the page and clicked “place order”.
3.3. By placing an order, the user is making scooter-unlock.eu an offer to buy selected items and is compliant with the Terms and Conditions of scooter-unlock.eu. We reserve the right, at our discretion to accept or reject any offer. Receiving payment from the customer does not indicate our acceptance.
3.4. Order confirmation, informing the customer of the transaction does not indicate that the order has been accepted. We will always send a confirmation e-mail to the e-mail address that the user provided on filling out the personal data form. If for some reason the order has been rejected we will also try to contact the customer by e-mail or telephone. Only when the delivery process has begun, does that indicate an acceptance of the order.
3.5. At scooter-unlock.eu we do our utmost to deliver the correct products to the customer with the corresponding order confirmation. However, there is a chance that we cannot supply every product ordered for example due to a lack of stock. In such instance, we will inform the customer of the issue at hand and offer an alternative product. If the customer is not in accordance with our proposal, we will cancel the order and they will be refunded for any fees paid for the products that we could not provide. In rare cases, the prices of the products in our online shop can be incorrect or marked unjustifiably low without cause. In the instance that this has occurred and the customer has already received confirmation of the order, we contact the customer with an aim of sending a new confirmation with the correct pricing. In the case that the customer is unsatisfied with the different pricing, the customer reserves the right to cancel the order and we will refund the payment.
In case some of the products ordered are out of stock and we do not receive replies to e-mail requests and calls alerting the customer, the company reserves the right to cancel the products concerned and send the rest of the order. In case of disagreement when receiving the order, return policies of Article 11 shall apply.
3.6. At any moment before the order has been shipped, the customer can cancel the order without any additional fees. After this time, cancelling the order may incur additional costs.


4.1. On confirmation of your order, we will deliver your products in accordance to the Terms and Conditions.


5.1. We pay great attention to information in regards to the main characteristics and functions of products, through technical descriptions provided by our partner companies and manufacturers or via photographs illustrating the products. This all happens within the boundaries of technology and in accordance with the highest market standards.
5.2. Read carefully the product descriptions before purchasing. The image shown can differ from the end product. If you have any doubts, please contact us before purchasing the product.
5.3. We strongly discourage anyone from using products and tools bought through this website on any scooter beside your legally owned. We are not responsible for the use of this tool other than for vehicle diagnosis. The product is sold as it is, without any guarantee of compatibility with your specific copy of vehicle due to possible manufacturer changes. Please make sure you comply with applicable law in your country.
5.4. Products of this website are not intended for persons under 18 years of age.
5.5. Any installation of product should be consider in terms of safety first – some products can accumulate high amount of voltage which can be dangerous for personal safety and correct operation of the product.


6.1 The price of the products can be seen clearly on the website. The price and terms of the product may vary. The valid price and terms that are used, will be those stated at the time the customer places the order.
6.2. We reserve the right to charge for the order on the date that we receive the order.
6.3. The shipping costs are not included in the price of the product. The shipping costs are paid by the customer and will be added to the total price of the selected products. The customer will be informed about the additional costs for delivery before being able to complete the transaction and receive a confirmation of the order.
6.4. We reserve the right to modify our prices at any time. However, we promise to use the prices that are shown at the time of placing the order will be the same as what we will charge.


7.1. The customer should be aware that the orders will be sent, depending on the availability of the stock. If one of the ordered items is not in stock , we will contact the customer (on the next working day after placing the order) by sending an e-mail with the possible delivery time of the products. If the customer does not want to wait, they can ask for a refund of the amount paid for the products that cannot be delivered.
7.2. If one of the products is not available after being charged for the order, at the customers request, we are required to send the available products and the shipping prices will be adjusted appropriately. When possible we will suggest a product that is equivalent in quality to substitute the unavailable item. If this proposal is declined by the client, we will reimburse the amount paid for the products that were not available.


8.1. To guarantee maximum safety when paying for items with scooter-unlock.eu, we have a partnership with Stripe, Inc. When the customer sees the symbol of Stripe, Inc, the client can assume that the payment is 100% protected.
8.2. If our security department suspects fraud or irregularities, for security reasons, scooter-unlock.eu has the right to cancel transactions.
8.3. scooter-unlock.eu offers customers few different methods of payment provided by Stripe, Inc. Client should choose preferable payment method.
8.4. In the instance that the purchase has been made by an end user or company, an extended corresponding invoice will be sent. In both invoices will include a breakdown with the amount of VAT if applicable and any shipping costs.

9.1. We will ship the products to the delivery address provided by the customer in the personal information required to create an account.
9.2. On the website, including in the shopping cart, the sum of the items will be shown including the shipping costs for the order.
9.3. When an article indicates “in stock”, the time between ordering and the delivering the products via the transport company depends on 2 factors:
1. The delivery time = payment confirmation + preparing the order + receipt of the package by the employees of the delivery company. The timing may vary depending on the availability of the product.
2. The delivery of the order is determined by the employees of the shipping company. The customer will be informed by the e-mail when “your order has been shipped”. The times provided are working days, please take into account bank holidays and weekends when estimating the arrival date.
9.4. We will deliver the products once the realisation of the payment has been successful and verified, then the products will be delivered according to the selected shipping conditions.
9.5. With the above hours and days stated, we are referring to working days and working hours, therefore, excluding Saturdays, Sundays and bank holidays. If for whatever reason, this period will be exceeded, scooter-unlock.eu will contact the customer and when possible, find an alternative solution.
9.6. The customer agrees that themselves or a representative will be available to receive the delivery in the previously stated place of residence. In the event that there is no one present on the first delivery attempt, the delivery company will return several times. If the package is still not delivered after these attempts, then it will be returned to us. The amount paid by the customer will be refunded, minus the shipping costs and costs of return.


10.1. All products offered by scooter-unlock.eu have a warranty. We promise to replace any products that have manufacturing faults with a new version or a corresponding alternative or will refund the payment for the product, for up to one year from the date of delivery. In this instance, all costs for the return and redelivery of an order are charged to scooter-unlock.eu not the customer.
10.2. In the event that a product does not meet up to standards, you, the customer must inform scooter-unlock.eu via e-mail within 14 days (cooling off period) explaining that you wish to return the product (explanation is optional). This way, we can organise returning the product in a suitable manner. In the instance that the problem with the product is not covered in the guarantee, the customer will have to pay additional costs that may arise from such a refund. Product should be in unchanged state from the originally received. See section 11.
10.3. Unfortunately the 14-day cooling off period does not apply to all purchases, the exemptions are goods made to order or clearly personalised.
10.4. We follow a “hierarchy of remedies”. According to EU law this means that customer must firstly request repair the product before replace or refund (if ex. repair is not an option or is too expensive)
10.5. Warranty is void when the user doesn’t keep their end on the warranty. This mean using the product inappropriately (e.g. using the product in a manner it wasn’t intended).
10.6. The warranty does not impose any duty or liability for: Any damage caused by the unauthorised adjustment, repair or service of the equipment by anyone other than personnel of scooter-unlock or its authorised repair agents. Damage caused by the failure to provide a continuously suitable environment, including, but not limited to: (i) neglect or misuse, (ii) a failure or sudden surge of electrical power, (iii) improper air conditioning or humidity control, or (iv) any other cause other than ordinary use. Any damage arising from the use of the equipment in any application other than the application for which it is intended, unless, upon request, such use is specifically approved in writing by scooter-unlock.



11.1. The cost of return of package will always be a customer responsibility. Products will be returned to us only after receiving our instructions. This is needed in order to make sure we can track and receive your package without problems.
11.2. If the product arrives damaged, harmed or with any anomalies, the customer is obligated to inform scooter-unlock.eu immediately upon receiving the product. Guidelines and advice will be given by Customer Service upon contacting them. See section 11.3 for more on this matter.
11.3. To be eligible for a refund or a replacement product, the following guidelines have to be followed.
• Products must be returned in the original packaging and/or in the box they arrived in. If this is not possible, packaging of at least similar quality has to be used. The customer may not staple the product or the packaging, neither may they add any form of stickers.
• The product may not have been used in any way that could have decreased its value or caused the product any harm.
• Returned products must be accompanied by the delivery note along with the reason/s for the return written on paper. This is to make the return faster and the process easier to handle.
• Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
11.4. The condition of the returned product will be assessed once it has been returned to the warehouse. If the product does not comply with the standards and requirements set for a return or if the status differs to that stated by the customer, we may in our sole discretion refuse or lower the amount of money to be refunded.
11.5. After a successful return the customer will be contacted by the company to be informed of a refund via the same payment channel chosen and used by the customer. If the customer has requested a replacement product, they will be contacted to be informed of the procedures to follow.
11.6. Products “On Demand” will only be eligible to refund in case the product arrives damaged, harmed or with any anomalies.
11.7. Product should be in unchanged state from the originally received.
11.8. Unfortunately the 14-day cooling off period does not apply to all purchases, the exemptions are goods made to order or clearly personalised.


If you wish to speak to our Customer Service Team:
– You can send us a message via the contact form
– You can send us an e-mail to support@scooter-unlock.eu


13.1. scooter-unlock.eu would like to provide our customers with the necessary information and the products that are offered. scooter-unlock.eu in the case of force majeure, the absence of a customer or unforeseen conditions by a person unrelated to the contract, is not held responsible for the non-fulfillment of these conditions.
13.2. The customer agrees to complete the order forms and personal details correctly and according to the instructions provided. scooter-unlock.eu protects the data entered in accordance to the law. In addition to this, the customer agrees to pay the price of the products, including the corresponding taxes and shipping costs.
13.3. We advise that all customers save a copy of any data concerning the purchasing of their products. scooter-unlock.eu is not responsible for loss of data, files or in general damages as a result of a backup failure on the customers part.
13.4. scooter-unlock.eu is not responsible for the consequences arising from the improper use of products bought on our online store.


All reviews, written by customers, are controlled by the marketing team. If the comments received are an infringement of the law, or are a violation of ethics or morality (abusive publicity, defamation, insults, remarks out of context.) scooter-unlock.eu has the right to reject or edit them.


15.1. The personal data that the customer has to provide us is essential for sending orders and invoicing. In the absence of this information, the order will be canceled automatically. When registering on our site, the client agrees to provide us with valid personal data, data that allows the service of scooter-unlock.eu to function and correct identification of the registered customer, as well allowing the sending of information and advertising for different products and offers that scooter-unlock.eu offers on the website.


16.1. All content on the scooter-unlock.eu Online Store (images, text, names, trademarks and videos) are property of scooter-unlock.eu. The duplicating of partial or whole content in any form must have prior, and the explicit approval by scooter-unlock.eu.


17.1. This agreement shall be governed in accordance with Spanish and European legislation.
17.2. To resolve conflicts and waiver any other jurisdiction, the parties, at their choice, can submit themselves to the home courts of the Customer. In addition, as an entity attached to Trust Online and the terms of its Code of Ethics in cases of disputes relating to recruitment and online advertising, data protection, child protection and accessibility, the customer can go to an out of court resolution/dispute at Confidence Online (www.confianzaonline.es)


18.1. Unless an alternative end date is shown, all offers and coupons are valid for one month.
18.2. Discount coupon promotions are exclusively for the value of the product and can only be used once.
18.3. When taking advantage of a discount coupon, there will always be a minimum spend amount. If there is no minimum amount indicated, it is €60.
18.4. scooter-unlock.eu has the right to exclude a person who abuses the promotion or attempts to repeatedly use the action under different identities.
18.5 You can only use one coupon per purchase. Coupons are not cumulative.


We employ the use of cookies. By using scooter-unlock.eu’s website you consent to the use of cookies in accordance with scooter-unlock.eu’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, scooter-unlock.eu and/or it’s licensors own the intellectual property rights for all material on scooter-unlock.eu. All intellectual property rights are reserved. You may view and/or print pages from https://scooter-unlock.eu for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://scooter-unlock.eu (including purchased one)
  2. Sell, rent or sub-license material from https://scooter-unlock.eu
  3. Reproduce, duplicate or copy material from https://scooter-unlock.eu

Redistribute content from scooter-unlock.eu (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to support@scooter-unlock.eu. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of scooter-unlock.eu’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.